Snapshot

Putting Delinquent Customers In Their Place

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Goal

Improve sales of services to consumers of a doctor or medical practice

Problem

Clients who fail to show up for appointments harm income and cause compensatory over-booking

Sebir

Services to consumers expand through analyzing data about customers who are typically neglectful in their use of a product or service and constructing an algorithm that reflects such behavior so that it can be predicted and counteracted. For instance, a provider of doctor or medical services schedules patrons who are sometimes late or no-shows for appointments at times that have the least impact on operations, such as at the end of the day Accommodating people according to their likely utilization behavior minimizes the negative impact on revenues and the need for costly workarounds to adapt to their conduct

Breeding Hint 1

Think about how you might analyze data about your customers to improve aspects of your overall service to them. This could lead to consistently smoother relationships when you are attending to them

Breeding Hint 2

Think how you might better integrate your operational practices with the behavior of those who use them, whether customers or employees. This could be a strategy to boost the performance of your organization

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